• If the live chat dosen't work or you would like to check stock,please send a email to us or add our skype to chat with us,we will response you immediately! our Skype is “URGAMESTORE” we are online 24/7


  • How do you protect my personal information ?

    We conduct thousands of transactions per day. You can fully trust us.We are reliable and professional service provider, offering fast delivery and awesome customer service support 24 hours ,7days. Meanwhile we promise 100% handwork delivery, 100% Legitimate Gold and professional & safe power leveling.

  • How can I get a coupon code?

    In order to reward our valuable customers, we offer some coupon codes from time to time .Welcome to pay more attention to our website or contact us by live chat or email whenever you want, we will surely let you know if we indeed have coupon codes then.

  • Why does the price of currency change all the time?

    Our prices are adjusted according to available stock and to remain competitive in the marketplace.
    Additionally, our prices rise and fall to match the supply and demand of each game and server.

  • Do you have any refund policy if I didn' t get delivered for my order?

    Yes, we do. If you want a refund,plz go to our LiveChat .If we can't finish your order ,the order will be hold and 100% fully refund.

  • Is it safe for me to pay online?

    It's safe. There is a link leading you to paypal page when you pay. The information that you should provide is for paypal but NOT for mmowell. So mmowell can not get any information about your credit card or your password. And technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

  • What forms of payment does u accept?

    - PayPal
    - Credit card
    - Money bookers
    - E-Check -google checkout -webmoney

  • Why does my order require voiceverification and/or identity verification?

    To minimize fraud and prevent money laundering in order to ensure the security of your payment account or credit card. It is also to strengthen our connection and help us to serve you better.

  • I have ordered on the wrong server or character name. What should I do?

     Please notify us via email with correct information or contact our live chat  at any time.We will make delivery according to the new information.

  • What time are you likely to call me regarding an order?

    We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!

  • How do I check on the status of my order?

    If you would like to check on the status of your order, u can contact our live chat and we will assist you 24 hours, 7 days, also can email us, we will email back as soon as we can.

  • How will you contact me for delivery?

      we will contact you in game and whisper you for delivery. It normally takes us 10-30 minutes to finish the transaction if we have enough currency in stock. So please log in game and wait for our delivery team about 30 minutes after you placed an order.
    If you are not online, we'll make a phone call, E-mail . You can leave your cell phone number on the comment section when you place order. .

  • Is this business safe and legal?

    Sure,we have professional work teams which own long experience,we will make sure of all your safe by choosing the best trade way.And we trade everything to you in game ,just like friend to friend.

  • I login the Live Chat but you are not responding. What's the matter?

    Under such situation, Our customer service representative may be temporally away from their work station or either that, please leave a message about your contact way ,server and toon name.Once our customer representitive is back,we will contact you as soon as possible.

  • How is my information protected from hackers/fraudsters?

    By becoming a kwlgame customer, you are dealing with a reputable company with a long history of satisfied customers. However, successful companies such as ours are often targetted by hackers and phishers in order to steal your account, personal and/or payment information. We ask that you take certain precautions to protect yourself from fraud

  • Will using your services ban my account?

    No. We have been selling items to hundreds of customers in wow games. Our customers have never been banned using our service.

  • Will my account get banned if I purchase power leveling from you?

    We are doing our best and take all precautions to protect your account.All leveling are performed by professional players going through manual grinds and quests just like normal players. Generally speaking, it is very safe for you.

  • How secure is your service? Is it safe if I release my account name and password to you?

    Yes. As kwlgame,we take safeguarding your personal information very seriously.All staff members hold a profession standard in our service provided. We have developed strict policies to guarantee our customer's privacy. The only person can access your information is our manager. Once the raids are completed, We will inform you that the service has been completed and that you should change your password as a precaution

  • Why do I have to provide with additional documents?

    In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft, kwlgame has developed a comprehensive fraud prevention policy.

    While your order was checked by our automated fraud prevention system, and something about your order had been flagged by that automated fraud prevention system. This is most commonly caused by some sort of mismatch between the addresses. In order to authenticate, we will ask that you provide us with a copy of your government issued photo ID or driver licence or others. All files received will never be disclosed to any third parties. If you are not willing to offer us so, we suggest that you cancel the order and we refund your money asap!

  • I have been waiting in game for a really long time. How do I confirm my order?

    If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.


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